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FAQ

Here we list some of the frequently asked questions you may have, and perhaps some you hadn’t thought of, to help give you all the information you need in making the decision about choosing Lodge Farm Nursery. If you have any other queries please do not hesitate to contact us.

You can view a copy of our ofsted report here.

How do I book to view your nursery?

Please call the Nursery Manager on 01249 750075, or alternatively use the contact form on our website.

What if my child is ill and cannot attend nursery?

If your child misses Nursery due to illness, unfortunately no refund can be made.  We ask you to call the nursery and inform us your child will not be in.

What happens if my child is taken ill at nursery?

We will contact you immediately on the numbers you have provided to us. We have policies you need to adhere to such as if your child has two loose nappies we will ask you to collect and then keep your child away from nursery for 48 hours.

What security measures do you take?

Security of the children in our nursery is at the upmost importance. We ask parents to sign their child in and out of the building so we always have a record of who is in the building. The door is locked at all times and only opened by a member of staff.

Before your child starts the nursery you will be given an admission form to fill in. This will ask for your full names, phone number, and a password. If someone else will pick your child up from time to time, you will be asked for visual descriptions of what they look like. With this information we can ensure your child is kept safe and secure.

Can we provide for Special Dietary Needs?

The nursery is able to accommodate all kinds of dietary requirements, so please talk to us if your child needs a particular diet.

What will my child eat and drink during the day?

Meal times at Lodge Farm Nursery have a strong focus on healthy eating. Our “in house” cook provides our children a varied and balanced diet. This is cooked fresh on-site every day.

Mealtimes follow a regular routine where all the children sit at the table and eat together. The children are supported with eating where necessary, yet given full encouragement to be as independent as possible.

During the day the children will have a snack 10am, lunch and desert at 11.30am and an afternoon snack around 2pm and tea around 4pm.

We provide breakfast for the children between 7.30am and 8:30am.

Example of the menu’s are available.

Drinks of water and milk are readily available to children. Drinks are also given at meal and snack times. Children are regularly offered and encouraged to have drinks throughout the day.

Are there opportunities for my child to sleep?

The classrooms give the children the opportunity to sleep during the day. The nursery provides each child with their own sleep mat and a blanket. Children under 12 months have their own cot.

At sleep time a relaxing atmosphere is created using dimmed lights and calm music. Children are not forced to sleep. Those that are awake are offered peaceful activities to give them time to rest.

Children are supervised at all times whilst sleeping. Our nurseries record the amount of time each child sleeps and regular checks are carried out by staff on the children.

Within our older class, we give your child the opportunity for a rest in the quiet area.

Do I need to provide milk?

We provide many powder milks, and fresh cow’s milk/soya milk.  The only milk we may not be able to provide is prescribed milk.

What do I need to provide?

  • If your child is in nappies, you provide your child’s nappy/wipes and cream.
  • Spare clothing
  • Sun Cream/Sun Hat
  • Coat, Gloves & hat, Wellington Boots

What is your child/staff ratio?

The child/staff ratio depends on the age of your child.  The guidelines are:

Under 2 - 1 Staff member to every 3 children  (Ladybird room)

2 – 3 years - 1 Staff member to every 4 children (Hedgehogs/Squirrels room)

3 – 5 years - 1 Staff member to every 8 children (Acorns/Oaks room)

Qualified teacher - 1 Staff member to every 13 children

Our ratios are often above the guideliens.

What do we need to do next after we’ve had our show around?

When you decide to send your child to Lodge Farm Nursery School, complete the application form and send it to us with the deposit, we than will arrange your child 2 induction sessions.

Starting a new nursery can present lots of new experiences which your child may not have come across before. This might be confusing to start with, especially if your child is accustomed to spending much of their time with you.

To overcome this, we offer two free inductions before your child starts at Lodge Farm.  On the first induction the parents stay to complete additional paperwork on your child’s routine and meet the key worker and the rest of the team.  On the second induction we tend to ask parents to leave your child with the team to get an overview on what you might expect on first drop off.

What are your opening hours?

Lodge Farm Nursery is open 52 weeks of the year, closing for statutory bank holidays.  We are open from 7.30 am – 6pm.

How can I pay my fees?

The Nursery fees are given on the first date of a new term or from when your child starts at Lodge Farm.  Payments can be made by cash, cheque or bank transfer or childcare vouchers within 7 days after receipt of your invoice.  You will be invoiced every half term (six times a year).  Invoices for the holiday playscheme will be invoiced separately.

We accept all childcare vouchers, so please ask your employer today if they offer help towards childcare. There are also other schemes that may be available to you to help reduce your fees – more information is available on our Fees page.